Shipping policy
SHIPPING POLICY
Order Processing
Orders are processed on business days. Processing times may vary depending on order volume, product availability, and fulfillment requirements.
When available, estimated shipping and delivery information will be displayed during checkout.
Please note that processing time and shipping transit time are separate.
Shipping Rates
Available shipping methods and applicable shipping charges will be displayed at checkout before you complete your purchase.
Shipping rates may vary based on destination, order size, selected shipping method, and other applicable factors.
Delivery Estimates
Delivery dates and transit times provided at checkout or in shipping notifications are estimates and are not guaranteed.
Carrier delays, severe weather, transportation disruptions, holidays, customs processing, and other circumstances outside of ONNI Pet Co.’s control may affect delivery times.
Order Tracking
When tracking information is available, you will receive a shipping confirmation containing your tracking details after your order has been dispatched.
Please allow time for the shipping carrier to update tracking information after your package has been accepted into their network.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, please contact ONNI Pet Co. as soon as possible.
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once an order has entered fulfillment or has shipped.
Lost or Delayed Packages
If your shipment appears significantly delayed, please review your tracking information and contact the applicable shipping carrier when appropriate.
You may also contact ONNI Pet Co. through our Contact page so we can assist in reviewing the shipment.
If tracking indicates that a package has been delivered but you cannot locate it, please first check around the delivery location, with household members, neighbors, building staff, or the shipping carrier.
Damaged or Incorrect Orders
Please inspect your order upon delivery.
If your order arrives damaged, defective, or you receive an incorrect item, please contact ONNI Pet Co. as soon as possible so we can review the issue and make it right.
Additional information is available in our Return & Refund Policy.
International Shipping
Shipping availability varies by destination.
If international shipping is available for your location, applicable shipping options, rates, taxes, duties, or other charges will be displayed or communicated during checkout where applicable.
Customers are responsible for any customs duties, import taxes, or fees unless otherwise expressly stated by ONNI Pet Co.
Third-Party Marketplace Orders
Products purchased through third-party marketplaces, including Amazon, may be fulfilled and shipped according to the shipping and delivery policies of that marketplace.
For orders placed through a third-party marketplace, please refer to the shipping information provided with that order.
Contact Us
If you have questions regarding the shipment of an order placed directly through ONNI Pet Co., please contact us through our Contact page.