Refund policy

Return & Refund Policy

Returns

We want every ONNI order to arrive exactly as expected. Unopened, unused products in their original packaging may be returned within 30 days of delivery.

Because our cleansing gloves are personal care and hygiene products, opened or used packages are not eligible for return.

To request a return, please contact us through our Contact page before sending any product back. Returns sent without prior authorization may not be accepted.

Damaged, Defective or Incorrect Orders

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible so we can review the issue and make it right.

When applicable, ONNI Pet Co. will cover the cost of replacing or returning an item that arrived damaged, defective, or incorrect.

Return Shipping

For approved returns that are not the result of an error by ONNI Pet Co., return shipping costs are the responsibility of the customer.

Original shipping charges are non-refundable unless the order arrived damaged, defective, or incorrect.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank or payment provider to post the refund.

Cancellations

If you need to cancel or change an order, please contact us as soon as possible. We will do our best to accommodate your request, but once an order has entered fulfillment or has shipped, we may no longer be able to modify or cancel it.

Exchanges

We do not currently offer direct exchanges. If your return is approved, the simplest option is to return the eligible item and place a new order.

Questions

For questions regarding a return or refund, please contact ONNI Pet Co. through our Contact page.